Terms of service

Welcome to MySoul (the “Site,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website http://store.mysoul.co.in/and our services, including placing orders, making purchases, and accessing any features provided through the Site (collectively, the “Services”).

By accessing or using our Services, you agree to these Terms. Please read them carefully. If you do not agree, please do not use our Site or Services.

1. Eligibility

  • You must be at least 16 years old to use our Services.
  • By using our Site, you confirm that all information you provide is accurate and truthful.

2. Products & Orders

  • We make every effort to display product details, colors, and pricing accurately. However, errors may occur, and we reserve the right to correct them.
  • Placing an order constitutes an offer to purchase. We reserve the right to accept or decline your order at our sole discretion.
  • All orders are subject to availability. If an item is unavailable, we will notify you and provide alternatives such as an exchange or credit note.

3. Pricing & Payment

  • Prices listed on the Site are in Indian Rupees (INR) unless otherwise stated.
  • We reserve the right to update prices at any time without prior notice.
  • Payments must be completed through our approved payment methods. By providing your payment information, you authorize us (and our third-party payment processors) to process your payment.

4. Shipping & Delivery

  • Orders are shipped within the timelines stated in our Shipping Policy.
  • Delivery times are approximate and may vary based on location and circumstances beyond our control.
  • We are not responsible for delays caused by courier partners, natural events, or unforeseen issues.

5. Returns & Exchanges

  • We currently offer exchanges only under the conditions outlined in our Returns & Shipping Policy.
  • Refunds are not available.

6. Use of Website

When using our Site, you agree not to:

  • Engage in unlawful, fraudulent, or harmful activities.
  • Copy, modify, or distribute our content without permission
  • Interfere with the functionality or security of the Site

7. Intellectual Property

  • All content on this Site (including text, graphics, logos, designs, and images) is the property of MySoul / RN Enterprises and is protected by applicable intellectual property laws.
  • You may not use our brand name, logo, or content without prior written permission.

8. Limitation of Liability

  • To the fullest extent permitted by law, MySoul shall not be liable for any damages arising from your use of the Services, including indirect or incidental damages.
  • Our total liability, if any, shall not exceed the amount you paid for the product in question.

9. Indemnification

You agree to indemnify and hold harmless MySoul / RN Enterprises, its directors, employees, and partners from any claims, losses, or damages arising from your use of the Services or violation of these Terms.

10. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page, and continued use of the Site after updates constitutes acceptance of the revised Terms.